Return & Refund Policy

At Shoplxy, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Returns

• Returns are accepted within 7 days of delivery.

• The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.

• Products that are damaged due to misuse or normal wear and tear are not eligible for return.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos or videos of the product. After verification, we will arrange a replacement or refund.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval status.

• Approved refunds will be processed to the original payment method within 5–7 business days.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

Exchange

We offer exchanges for eligible products if the requested size or item is available in stock.

Non-Returnable Items

• Used or washed products

• Products without original packaging or tags

• Items damaged by the customer

• Gift cards (if applicable)

Shipping Charges

• Free Shipping is available on eligible orders.

• Shipping charges (if any) are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support with your order number for faster assistance.